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Upcoming system maintenance period
Due to upcoming scheduled maintenance, all systems including i-prompt will be unavailable from 9pm to 10pm on Thursday 23 April. You may also experience short intermittent outages between 6pm to 9pm. On Friday 24 April, we’ll be closing a little earlier than normal at 4pm for staff training. Lines will re-open again at 9am on Monday 27 April. We apologise for any inconvenience this may cause.


Have you forgotten your password? Has it expired?
We will send you a new password by email.

Forgotten Your Password (CBPF Employees only)   
Forgotten Your Password (Broker Executives only)

If you need further assistance you can still call our customer contact centre on telephone 0870 607 8120.